Returns Policy

1. Introduction

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At Camper Family Cymru Ltd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This returns policy outlines your rights to return products and the process to follow.

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2. Inspection Upon Delivery

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a. Inspection Requirement

• All goods must be inspected upon delivery.

• Any damage or defects must be reported to us within 24 hours of receiving the goods.

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b. Reporting Damages

• To report damage, contact our Customer Service team at camperfamcymru@gmail.com or call us at 07831802647 with your order number, a description of the damage, and photos if possible.

 

3. Returns Eligibility

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a. Conditions for Returns

• Products must be returned within 30 days from the delivery date.

• The item must be in its original packaging, unused, and in the same condition as when you received it.

• Some items are non-returnable, including perishable goods and custom-made products, unless they are defective or damaged.

 

b. Proof of Purchase

• A receipt or proof of purchase is required to process any returns.

 

4. How to Return an Item

 

a. Return Request

1. Contact our Customer Service team at camperfamcymru@gmail.com or call us at 07831802647 to initiate a return.

2. Provide your order number, a description of the issue, and whether you would prefer a refund or an exchange.

 

b. Return Shipping

• You will be responsible for paying the shipping costs for returning your item unless the item is faulty or we have made an error with your order.

• We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

 

5. Refunds

 

a. Refund Process

• Once we receive and inspect your return, we will notify you of the status of your refund.

• If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 14 business days.

 

b. Partial Refunds

• In certain situations, only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

 

6. Exchanges

• If you need to exchange an item, please contact us at camperfamcymru@gmail.com or call us at 07831802647 with your order number and details of the exchange. We will provide instructions on how to proceed.

 

7. Faulty or Damaged Items

• If you receive a faulty or damaged item, please contact us within 7 days of delivery with details of the defect and a photo if possible. We will arrange for a replacement or a refund.

 

8. Exceptions to Returns

 

a. Non-Returnable Items

• Gift cards

• Downloadable software products

• Custom or personalised items cannot be returned unless they are faulty or damaged upon receipt.

 

9. Consumer Rights

• Our returns policy does not affect your statutory rights. For more information on your right to cancel an order under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013, please visit the UK Government website.

 

10. Contact Us

If you have any questions regarding our returns policy, please contact us at:

• Email: camperfamcymru@gmail.com

• Phone: 07831802647

• Address: Camper Family Cymru Ltd., Unit 6 Woodham Road, Barry CF63 4JE