Frequently Asked Questions

We know planning your camper conversion comes with plenty of questions. Trust and transparency is at the heart of what we do. Below you'll find some answers to our most frequently asked questions. Anything we haven't covered? Send us a message and we'll be happy to help.

Our “Campervan Conversions” tab has all of our packages and optional extras. Please familiarise yourself with our work and then contact us using the contact form. One of our team members will reach out to discuss your enquiry in detail.

Once the details are agreed, Camper Family Cymru will request a build slot deposit of £1,000. This deposit is non-refundable and will secure your agreed build slot.

You can visit our workshop by appointment only. Due to strict health and safety regulations, we need to ensure that visits are planned in a safe and organised manner.

Anyone who turns up unannounced will be scheduled for a visit at another time.

We are always accessible via telephone or email in working hours.

If you have not already sourced your base vehicle, we can help.

With years of experience in the vehicle sales industry, we have excellent contacts that we can rely on to source high-quality vans.

We have purchased many vans with varying mileages and ages.

Ultimately, this depends on your budget; buy the newest and lowest mileage van you can afford.

Our recommended formula is to aim for a van with around 30,000 miles and 3 years old, as these tend to have the lowest error rate.

Additionally, try to buy a van with a full service history. A well-maintained van carries much less risk than one without proper maintenance records. This will enable you to consider vehicles with higher mileage or slightly older models than you initially anticipated.

No, we do not.

Yes, we do. We offer an initial phase conversion as part of our packages.

This service is only available for vans which have had no prior conversion work. This is to ensure that work can be completed to our high standards, and we are able to provide full warranty for the end product.

This service is mostly offered for VW T5/T6/T7 or Ford Transit Customs. We do offer packages for a limited number of other smaller vans. If you’d like to know more, please get in touch.

Yes, we provide a comprehensive warranty for our work for one year, subject to terms and conditions.

Manufacturer warranties also apply to our builds. These range from 6 months to 10 years, again subject to the provider’s terms and conditions.

Once we have agreed on the specification and layout for your van conversion, payments are structured as follows:

£1,000 build slot deposit

This secures your estimated build start date and is non-refundable. This amount is later deducted from your final balance.

50% of the total build cost

Due 4 weeks before the build start date. This payment allows us to order materials and schedule the build into our workshop.

25% midway payment

You’ll be invited to a midway handover meeting where you can see the progress, take photos, and run through the final stages of the build. A further 25% payment is due at this point.

Final 25% on completion

The remaining balance is due upon completion of the van, minus the £1,000 build slot deposit, which is deducted from this final payment.

This staged approach ensures transparency throughout the build and gives you confidence at every stage of the conversion.

We offer a total of 3 layouts, which you can view on the “Camper Van Conversions” tab on our website.

With years of experience and over one hundred van builds under our belt, we’ve learned the dos and don’ts of campervan construction. Our signature builds incorporate all our learnings to create the best vans money can buy. Each aspect of the van has been meticulously considered with usability, reliability, and design in mind.

Essentially, these layouts represent the vans that our team would personally use themselves, and this philosophy is at the core of our designs.

Yes, we do. However, there are several factors to consider:

Creating a bespoke van design is a time-consuming process, involving extensive design discussions and the rendering of 3D designs. Once the design is approved, it needs to be handcrafted, which requires a significant amount of time and dedication from our team.

So, we ask for a £1,500 design fee payable upfront to create a truly bespoke camper van. This is a one-off design fee and is additional to the cost of the campervan conversion.

A full portfolio is available on our Instagram @camperfamcymru

We endeavour to keep changes to our layouts minimal as we have invested a significant amount of time in designing them to be the best they can be. However, if you require a fixed bed or a pull-out bike drawer, we are willing to explore what adjustments can be made.

You have the option to customise all colours, fabrics, appliance colours, and fixtures and fittings to achieve the desired look.

At present, we don’t offer a fixed conversion layout that includes a shower as part of our standard packages.

Shower installations are currently available only as part of a fully bespoke build, where the layout and systems can be designed specifically around your requirements.

We are actively working on a dedicated shower-inclusive layout, and once this is finalised it will be added to the Camper Van Conversions section of our website.

If a shower is essential for your build, please get in touch to discuss a bespoke option.

Yes, we do offer external modifications as part of our services.

Additionally, we have a list of fantastic, tried and tested tradespeople for services we don’t offer, such as bodywork, paint, and wraps.

Small vans: Approximately 6 weeks (e.g., VW Caddy to VW T5).

Medium vans: Approximately 8-10 weeks (e.g., Fiat Ducato MWB).

Large vans: Approximately 12-14 weeks (e.g., extra-long wheelbase VW Crafter H4 L4).

These are estimates based on our signature packages.

100% bespoke builds may take 14-16 weeks due to consultation and design time.

We typically ask for the van to be dropped off a week before work is due to commence.

However, we can discuss and arrange this with you based on your schedule and our availability.

You are welcome to visit the workshop, but you would need to arrange a time and date with us in advance.

We will keep you updated on your build throughout the entire process.

Before collection, you will be provided with all relevant manuals and documentation for your conversion. These will be supplied digitally, keeping everything easy to access and safely stored in one place.

On handover day, we’ll spend a few hours with you going through the van in detail. We’ll explain how everything works, demonstrate the systems installed, and make sure you feel confident using your camper before you drive away. There will be plenty of time to ask questions.

Please note that final payment must be made on or before collection. We’re unable to release the vehicle until the balance has been settled in full.

Absolutely, it’s up to you how you prefer to stay informed.

Option one is the surprise approach, our favourite! We’ll document everything during the build and provide it to you after collection for a thrilling reveal.

Option two involves keeping you informed with photos etc., providing updates of the build. However, we’ll cease sending images during the final two weeks to maintain a surprise for the finishing touches.

Due to various variables that can affect build times, we aim to provide you with two weeks’ notice of your collection date.

Once the build is complete, we conduct a thorough pre-delivery inspection checklist. This process also includes detailing of the vehicle and cleaning, which we coordinate with our outsourced partners.

Contact Us

Please submit all enquiries via the form below. We will do our best to get back to you within a few working days.